As a charter operator it is very unlikely that your luggage will not arrive at your destination. Whether self-performing or subcontracted services, our baggage handlers do their best to make sure your items arrive with you at your destination. Sometimes things do not go to plan; in these cases we require some additional information from you to recover your luggage as quickly as possible.
If you can’t locate your checked baggage upon arrival, the first thing you’ll need to do is notify your charter coordinator, a baggage service agent or the local airline representative traveling with your group.
We will then ask you to provide:
- Your contact information
- A detailed description of your baggage and contents
- Your baggage claim stubs
- Your boarding passes